Refund policy
Return & Refund Policy
Our goal is for customers to enjoy award winning extra virgin olive oil and other artisan products. If you are not satisfied, you may request a return within 14 days of receiving your order, subject to the conditions below.
Eligibility for Returns
Returns are accepted only if:
- The request is made within 14 days of delivery.
- The product is unopened, unused, and in its original sealed packaging.
- The product is in the same condition in which it was received.
For food safety and quality reasons, opened or unsealed food products cannot be returned or refunded.
How to Request a Return
To initiate a return, please contact us within 14 days of receiving your order. Include:
- Your order number
- Your name
- The reason for the return
Once your return request is approved, we will provide instructions for returning the item.
Refunds
After we receive and inspect the returned product, we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method within 5 business days. Please note that your bank or payment provider may require additional time to process the refund.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, the customer is responsible for the cost of return shipping.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number. We will work with you to resolve the problem promptly.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us using the contact information provided on our website.